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I went on a Monday night, I can’t imagine what the weekends are like. The table games only have 1/2 the chairs right now but they are not 6 feet apart and the people standing around the table games are not social distancing. Additionally, I had a man approach me begging for $$, again no security around. Where is security, they should not allow this to happen especially when most slot machines aren’t available due to social distancing. They were just sitting there playing on their phone (mostly the younger girls). Secondly, there were a lot of people sitting in chairs at the only slots open and these people were not gambling. I paid close attention to this as this is important these days and I actually read in the news they were going to clean based on CDC guidelines (they didn’t). First I didn’t see one person cleaning any slot machines while I was there. I went to get out of the house, but regret my decision. First, let me just say, I didn’t expect to win much if anything at all so I won’t complain about losing any money.

This situation makes me think that Diamond players are not special in any manner and no different than a regular Gold member (despite all the money it takes to achieve this level).Īlthough I enjoy playing at IN Grand Casino, because of this terrible/unacceptable experience, it will cause me to play at other casino's where I will be treated in a better manner. This is an extremely unfair business practice and I've never been treated so poorly at any other casino (as an Elite / Diamond player). :-|Īfterwards, the Reward's Center agent stated that she would contact the host team to see if they can help me.Ībout 5-10 minutes later, a Host member came up and provided me with a Sidewalk Cafe food comp. I also asked the Reward's Center agent when did that become a requirement for me to lose in order to receive a food comp (especially after all thousands of dollars that I had been losing on a regular basis at IN Grand Casino). I was completely baffled by being denied a food comp because I wasn't losing that day! I was very frustrated by this very unfair matter.

Then, I immediately asked her 'If I am understanding you correctly, I have to be losing in order to receive a food comp at this casino?' Reward's Center agent nodded her head 'yes.' I asked to receive a small $20 food comp to the Sidewalk Cafe and I was told by Reward's Center agent that because I was up for the day (winning a couple hundred dollars), that she couldn't provide me with a food comp. Unfortunately, I had a very unpleasant experience during my visit.

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